ISO 9001 Quality Management

A well-designed quality management system, (such as ISO9001), brings so many benefits to businesses that it is almost foolhardy not to have one!  ISO9001:2015 prescribes for customer focus and continual improvement so it gives assurance to the customer and leadership to the business. While it is not necessary to have your Quality Management System certified, ISO9001 brings international recognition.  A business that operates an ISO9001:2015 system is more able to:

  • Attract new customers / Win more business
  • Eliminate errors / Reduce waste
  • Deliver sooner
  • Satisfy more customers
  • Trade easily with other ISO 9001 businesses
  • Develop better products
  • Cut costs / Save money / Increase profit
  • Improve culture and morale
  • Be recognised internationally for quality
  • Pre-qualify for tenders to government and “primes”
  • Comply with legislation
  • Legally manufacture safety products
    • Optimise My Business has a long history achieving certification to ISO9001:2015 and the predecessors ISO9001:2008, ISO9001:2003. Not only can we guide you during implementation, but we can perform internal auditing.

    Business Process Mapping

    A map of a business process is a logical visualisation of the steps that must be followed to reach a pre-determined outcome, so depending on the level of detail included in the map, they can be used to clearly represent:

    • Businesses processes
    • Operating & safety procedures
    • Work instructions
    • Software applications
  • Product selection trees
  • Service steps
  • Customer feedback responses
  • Forensic investigations

    • Process maps provide a most effective way to:

    • Identify wasteful steps
    • Expose risks
    • Highlight inconsistencies
    • Reach consistent outcomes
    • Show responsibilities
    • Explain complex tasks
  • Report events
  • Track progress
  • Improve understanding
  • Simplify integrated systems
  • Train multi-lingually
  • Share franchising instructions
    • Standard nomenclature has emerged for this de-facto international language of graphical communication, current version is referred to as BPMN2, and is included within the Microsoft Office suite. The exercise to map an existing process requires input from all the involved parties and, in our experience, always stimulates better understanding which leads to informal improvements appear even before any rigorous analysis begins! The map for an efficient process is clearly laid out, all of its  process steps are unique and all known caveats are included. 

    Efficiency Improvements

    Improvements in efficiency concentrate on elimination of wasteful and risky process steps, for example, repeat handling or opportunities for failure during manufacturing assembly.  Lean processes are considered optimal and can be drawn in a clear, logical process map. (Refer to Business process mapping).

    The mathematical term, “Six-Sigma” refers to the width of a distribution bell curve under which 99.999% of all results lie. In the language of efficiency improvement, a Six-sigma process is one in which almost all opportunities to produce some feature of a part are statistically expected to be free of defects.

    Optimise My Business apply, (and teach), the techniques and tools of Six-Sigma process improvement to analyse, improve  and show the value to the savings.

    Risk Management

    All identified risks can be analysed for their likelihood, (frequency), of occurrence and the severity of the outcome, should they occur.  Any undesired outcome is a “loss”. 

    The product of likelihood and severity is the risk rating, which prioritises risks to a business.

    Control factors are designed to reduce either the likelihood or severity of a particular risk, and therefore reduce the overall risk rating.

    Optimise My Business follow industry best-practice to assist you to identify, control and review your business and process risks. This is an essential step towards ISO9001, but is also a clear way to reduce any potential “losses” and maximise effectiveness in a complex operational environment.

    Contact

    andrew@OptimisemyBusiness.com | 0412 166 962 | Woodlands, WA 6018